What To tackleCustomer Complaints on Social Media
Social media is more than just a place for us to spread the word about our products and services; it’s the place we can put our fingers to get a read on our pulse in the form of feedback. People speak their minds on social media, and if they’re saying good things about you, then you’re definitely going in the right direction. If they’re not saying good things, though, don’t ignore them. Cus tomer complaints on social media ar e no less valid than those made through tra ditional sourc es, so make sure you go through the proper steps. Step One: Abso rb The Feedback Acknowledge that someone has left a complaint. That means you need to read it, and see what the complaint is in regards to. Don’t just scroll past, or worse, delete the comment from your social media account and move on. Step Two: Analyze The Feedback It’s not enough to just acknowledge that someone left customer complaints on social media, and to move on. You have to understand why those complaint...